Privacy Policy

1. Information We Collect : When you use our website or make a purchase, we may collect personal information such as your name, email address, mobile number, billing and shipping address, and order details. Payment information required to complete your purchase is processed securely through our payment gateway provider and is not stored by Reji Designs. We may also automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and website usage data through cookies and similar technologies to improve your browsing experience. 

2. How We Use Your Information : The information we collect is used to process and deliver your orders, provide customer support, respond to your enquiries, and send order confirmations and shipping updates. We may also use your information to improve our website, personalize your shopping experience, maintain website security, prevent fraudulent activities, comply with legal obligations, and send promotional offers or marketing communications where you have provided your consent. We only collect and use personal information that is necessary for these legitimate business purposes.

3. Payment Security : Your payment security is important to us. Reji Designs does not store your debit card, credit card, UPI PIN, net banking credentials, or any other sensitive payment information. All online payments are processed through secure and trusted third-party payment gateways using industry-standard encryption technologies to ensure that your financial information remains protected during every transaction.

4. Payment Gateway : To facilitate secure online payments, Reji Designs uses Razorpay as its payment gateway provider. When you make a purchase, certain information such as your name, email address, mobile number, billing details, shipping address, and payment-related information may be securely processed by Razorpay solely for the purpose of completing your transaction. Razorpay handles this information in accordance with its own Privacy Policy and applicable laws. We encourage you to review Razorpay's Privacy Policy to understand how your information is collected, used, and protected. Reji Designs does not have access to or store your complete payment credentials.

5. Analytics and Transaction Insights : We may use transaction reports, payment insights, and analytics provided by Razorpay to monitor successful and failed transactions, detect and prevent fraudulent activities, improve payment performance, resolve payment-related issues, maintain accurate financial records, and comply with applicable legal and regulatory requirements. Any information accessed through these reports is used solely for business operations and customer support and is not used for any unauthorized purpose.

6. Sharing Your Information : Reji Designs respects your privacy and does not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers such as payment gateway providers, courier and logistics partners, website hosting providers, technical support vendors, and government or regulatory authorities where required by law. These third parties are permitted to use your information only to the extent necessary to provide services on our behalf and are expected to maintain appropriate security and confidentiality measures.

7. Cookies : Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, improve website performance, analyze visitor traffic, and better understand how users interact with our website. These cookies help us optimize our services and provide a smoother shopping experience. You may choose to disable cookies through your browser settings; however, doing so may affect certain features and functionality of the website.

8. Data Security : We implement appropriate administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction. While we strive to use commercially reasonable methods to safeguard your information, no method of electronic transmission or internet storage is completely secure. Therefore, although we make every effort to protect your information, we cannot guarantee absolute security.

9. Your Rights : Depending on applicable laws, you may have the right to access, update, correct, or request the deletion of your personal information. You may also withdraw your consent to receive promotional communications at any time or contact us regarding any questions or concerns about how your personal information is processed. We will respond to such requests in accordance with applicable legal requirements.

10. Third-Party Links : Our website may contain links to third-party websites for your convenience. These external websites operate independently and have their own privacy policies. Reji Designs is not responsible for the privacy practices, content, or security of any third-party websites, and we encourage you to review their respective privacy policies before providing any personal information.

11. Children's Privacy : Our website is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information promptly.

12. Changes to This Privacy Policy : Reji Designs reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. Any updates will be posted on this page along with the revised effective date. Continued use of our website after such updates constitutes your acceptance of the revised Privacy Policy.

13. Contact Us : If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.